Other possible reasons that are not clearly stated within the Amazon Product Return Policies.Ī reasonable restocking fee is 20%-50% of the product price.Items are returned damaged, impaired, or considerably different in detail from the items that were sent.Buyer found the item on a different site.Buyer changes his mind (also known as buyer’s remorse). The seller can charge the buyer a restocking fee for any of the following reasons: See Refunding Orders for more details about refunds and how to issue a refund. This is applicable only if the seller has described the product correctly within the product listing. The seller can choose to issue a refund of the item cost only and not the entire shipping costs.The seller can choose not to issue only a partial refund for damaged goods.The seller can choose to wait until orders are received back before issuing a refund.If the seller opts to agree to the return, he can do one of the following in regards to issuing a refund: To automatically authorize returns, see the Automatic Authorization of Return Requests page. If the seller would like to be in touch with the buyer directly to attempt a compromise or a resolution of issues, this option is available. A full or partial refund may be issued for returned items (see “Refunds Issued for Returns” section below). The reason stated for closing the request will be automatically sent to the buyer by Amazon. If this option is chosen, the seller will be prompted to select the reason for the closure and asked to leave an explanatory note for the buyer. Alternatively, the seller can choose to decline the returns request if there is sufficient reason. This is an important piece of information that will be printed on the return merchandise label that is sent to the buyer along with the seller’s return mailing address. sellers can generate a number on their own or use the Amazon-generated RMA number. If a seller decides to authorize a returns request, an RMA or Return Merchandise Authorization number is required to complete the transaction. One of the below actions should be taken through the Manage Returns section of a Seller Account: When a seller receives a returns request, there are a few options available. Any buyer-cancelled return requests will also be emailed to the seller. However, a seller is entitled to make the final decisions regarding all returns based on their own stated return policies. Within the email, Amazon informs sellers whether the reason for return complies with the Amazon return policy. All return requests made by a buyer are sent automatically to the seller, including the reason for the return. For a seller to manage the return of an item, the buyer needs to request it within 30 days of delivery.
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